THINGS I’VE LED
And strategies I’ve developed.
Google Retail Associate Training
Creation of digital training to compliment instructor-led brand advocacy training
Agency: MarketStar, Mindspace
Scope of role: ‘Voice of the Client’ and ‘Subject Matter Expert’ on Google Retail Training, Products, and Brand Voice
Provided end-to-end Project Consultation and Production Support, spanning Design, Creative Direction, Content Strategy & Creation, and Custom Video & Photography
Transformation of Service King’s Apprentice Program
2018 - 2020
The Result:
Over 95% reduction in cost
Industry-leading instructional strategy
What others had to say:
Support for enterprise-wide transformation initiatives
2018 - 2020
Responsible to develop training (blended) & support strategies, managing the execution of a team of 27+ professionals, agency support teams, and multi-million dollar budgets
The Result:
Successful implementation of a new management system (CCC One) and subsequent new ERP system implementation in 350+ locations, impacting 6000+ employees
Immediately followed by:
Staffing restructure (both revised and the creation of new roles) and requisite process redesign in 350+ location, impacting 1000+ employees
Establishment of On the Road Garage’s Apprentice Program
2020
On the Road Garage’s Department of Labor Registered Apprenticeship Program is transforming the way the industry develops talent. The program is fully integrated into every repair center & includes career pathways (5 currently) in every department.
What others had to say: